86% OF THE TIME THE ANSWER IS HERE

FREQUENTLY ASKED QUESTIONS

WHERE IS MY ORDER?
Delivery generally takes 7–21 business days, often within 9 business days after shipping (24 hours). Avoid over-contacting us once shipped.

EMAIL OR PHONE PROVIDED?
- Phone: No email if not provided.
- Email: Please check all folders (Spam, Promotions, etc.).

I DIDN’T RECEIVE THE SHIPPING CONFIRMATION EMAIL?
It’s likely in your Spam or Promotions folder. Processing takes 24–72 hours.

HOW TO CHOOSE THE RIGHT SIZE?
Refer to our size guide on the product page for help.

WHAT IS THE CHARACTER LIMIT FOR JERSEY FLOCKING?
You can customize with up to 20 characters.

CAN I CHANGE MY ORDER AFTER PLACING IT?
Unfortunately, no changes can be made after placing the order.

MY ORDER TRACKING NUMBER IS WRONG?
Don’t worry — about 5% of tracking numbers may show errors but delivery continues. Updates appear once in France.

I WANT A REFUND?
- No refunds before 45 days.
- After 45 days, we’ll investigate within 3 days.
- If eligible, refund in 2–5 days. Otherwise, likely due to wrong address or user error.